You or the recipient of an order may return an item that has been purchased from Wheytello because you have changed your mind or are unhappy with the product.
If you return goods via an Australia Post Office or a Courier, please keep the appropriate proof of return. Otherwise, if the returned item goes missing in transit to us, we will deem you not to have returned the item.
It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. We will not issue a return or exchange unless the product/s are in a saleable condition upon return.
All returned products must be:
- Unused, unopened and in original condition
- Undamaged
- Returned within 30 days of delivery
In the event of a return by you, we will exchange or refund via the original method of payment only. However, you will pay the delivery costs of the return to Wheytello and re-delivery to you. We will not refund initial delivery fees.